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Document Email details stat cards and Pending card scope for Segment vs. triggered Emails #782

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Document Email details stat cards and Pending card scope for Segment vs. triggered Emails #782

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7 changes: 7 additions & 0 deletions docs/channels/emails.rst
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Expand Up @@ -71,6 +71,13 @@

The Email overview allows at-a-glance information regarding the success or failure of a particular Email. You can quickly see relevant information in regards to opens, bounces, successful click-throughs and other important statistics.

At the top of the Email details page, a row of stat cards summarizes how the Email is performing. Each card links to a filtered Contact list, so you can see exactly which Contacts it represents:

Check warning on line 74 in docs/channels/emails.rst

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[vale] reported by reviewdog 🐶
[Mautic.FeatureList] Is this referring to a Mautic feature? If so, use 'Landing Page' instead of 'page'.

Raw Output:
{"message": "[Mautic.FeatureList] Is this referring to a Mautic feature? If so, use 'Landing Page' instead of 'page'.", "location": {"path": "docs/channels/emails.rst", "range": {"start": {"line": 74, "column": 33}}}, "severity": "INFO"}

- **Sent** - the number of Contacts that have received this Email, including both successful and failed sends, for the entire time period.
- **Read** - the number of Contacts that have read this Email, shown alongside the read percentage.
- **Queued** - the number of Contacts that have this Email queued to send based on their frequency rules.
- **Pending** - the number of Contacts that haven't yet received this Email. This card appears only for Segment Emails. Triggered Emails - those used in a Campaign rather than sent to a Segment - don't show the **Pending** card. It always reported zero for them, which falsely suggested that Mautic was sending no Emails.

@promptless-for-oss promptless-for-oss Jun 19, 2026

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PR #16304 changes details.html.twig so the mautic.email.stat.pending card is only merged into emailStats when email.isSegmentEmail() is true, hiding it for triggered Emails where getPendingCount() always returned zero. This is the source for documenting that the Pending card appears only for Segment Emails. The stat definitions (Sent/Read/Queued/Pending) come from the mautic.email.stat.* tooltip strings in the EmailBundle messages.ini.

Source: mautic/mautic#16304


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